Refund, Exchange & Faulty Product

At, we are not happy unless you are. You can return your purchase for an exchange or a full refund within 30 days of purchase. Your items must be unused, in original condition with all tags attached and returned in the original packagingPlease note that your original shipping cost will not be refunded.

To Return Your Purchase for an Instant Refund, Please Follow The Steps Below:

Step 1: Ensure your items are in their original condition, clean and with tags attached.


Please enter your order details to access your refund now

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Step 2: Enter your details above or click here to receive your full refund instantly and purchase a pickup or drop-off return shipping label.

Step 3: Ship your items back to Award Safety at the below address:

Award Safety
302 Wolseley Place
Victoria, 3074


To Return Your Purchase for an Exchange or Standard Refund, Please Follow The Steps Below:
Contact us by Email or Phone first and request a Return Merchandise Authorisation Number (RMA). This is so we can manage your returned item. Email: or call Toll Free 1300 7 AWARD (29273).
Re-wrap the item to be returned so that it is in the same condition as you received it and place it back in the original packaging.
Send via a trackable method. Please don't stick the label directly on boot box or clothing bags.

*** IMPORTANT *** does not sell used products. Your item must be returned in new and unused condition with all tags attached and in the original packaging.

Original Condition
Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

Standard Refunds
We will refund your purchase within 7-10 days of receiving the item. Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.

If you would like to exchange your goods we recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out. Please let us know this when you call.

Faulty Products
Our Quality Control team tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled out and the goods will be assessed. We may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process.

For additional information please contact our Customer Service Team on 1300 7 AWARD (29273)

Returns To:

ATTN :- RMA # _________
Award Safety,
302 Wolseley Place, 
Thomastown, VIC., 3074